Here at The Stove and Fireplace we pride ourselves on providing customers with the best installation service around. And we’ve been doing it for years. Our team is experienced and also highly qualified, and we have a committed team of fitters and surveyors to help you find the installation you need.
One of the best things about the team is their open and friendly nature. We have been doing this for some time, and we know that it can be quite confusing if you don’t know what you’re talking about. That’s why we have people who are trained to work well with the public, and to share ideas and offer advice in a jargon free, friendly atmosphere. Our customers love this, and it is one reason why they keep coming back year after year. They know that they get plain, transparent speaking on the topic of stoves and fireplace installation.
Pop into the showroom and arrange an installation right there and then. Otherwise, you can phone or email us and make an appointment that way. We will take care of the rest. We are happy to take phone calls regarding installation and will spend as long as we need to discuss the issues around installation with you. What’s more, if you send an email enquiry about installation, we will get back to you as soon as we possibly can. That way, you know that you have a service that is thinking of your best interests. Installation is a big part of the process, and we treat it seriously.
It is at this point that we will give the advice to you, advice that is based on years of experience.
For example, it is important to be aware of the kilowatt output of the stoves. Each stove is different in this regard, and we will help you through the process so you don’t feel lost when trying to choose a stove.
We will also show you photographs of previous work we have done so you can see the products we offer and how they fit into your home decor arrangement.
Mostly, we can provide a price during the visit. However, if things get a little complicated as the job progresses, we may have to give you a written estimate. This shouldn’t take more than 48 hours to make its way to you.
Once all has been arranged, we can then identify a date for the fitting to start. We’re happy to work around your own schedule and provide you with a date that best fits your needs and your lifestyle. There is nothing worse than people turning up on the wrong day, or people offering you days that just don’t work. We know you have a busy life, and we will do our very best to fit into that with our installation schedule.
The team comes to your property with all the materials they need and they are able to answer any questions you may have. Obviously, we cover all the furniture in the room where the work is going to happen. We also guarantee to tidy up after the work is done.
Things don’t stop there. When everything has been completed we will sweep your chimney yearly. For the first year we will bring you a special discount for sweeping the chimney, and for other maintenance aspects.
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Christmas Opening HoursWe are closed from:- 22nd December 2018 – 3rd January 2019. To all new and old... read more +
New Dealership!!! Lotus FiresNew dealership now available at the stove and fireplace. Lotus fires are Danish design and created... read more +
Chimney Sweep | Medway, KentChimney Sweep service to the Medway Towns £45. At the Stove and Fireplace, we offer a fully... read more +
Ecodesign Ready Wood BurnersNow on display, new ecodesign ready wood burners at our showroom in Burham, Kent. What is... read more +
Summer Chimney Sweep and Service…!!!Special offer chimney sweep £45 Door and glass rope seals replaced from £10 Firebricks cut on... read more +
FREE…!!! Moisture Meter with every installDue to the recent press lately, we are offering a free moisture meter with every installation... read more +
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I can’t thank you enough for our lovely wood burner. From the very first conversation to the finished product, everything was a pleasure to deal with this Company. They were reliable, efficient and the installers were extremely friendly and left the room so clean and tidy. The communication was excellent from start to finish. You
Super friendly and extremely helpful initial chat with Jason, who went above and beyond to work to my budget and still provide an exceptional stove and install. Quote and the final price beat all the competition hands down (I received 4 other, overpriced quotes from other companies prior!), and the install was quick, on-time, only
Dear Jason We are delighted to be able to write and say how pleased we are with the recent installation of our Hamlet Hardy 4 stove. Having had no previous experience of such a venture, the information and advice given prior to deciding to go ahead was most welcome and reassuring. The installation itself appeared
So glad I found these guys thanks to a recommendation from a friend. Quick to respond, really helpful and got everything done that I needed at a great price. Ben could not have been more accommodating and I’ll have no reservations in recommending The Stove and Fireplace to friends and family. Thanks so much!!
We just wanted to write and tell you how delighted we are with our new Burley Stove as it has transformed our living room. Thank you for your professional and expert advice which ensured we chose the right stove to meet our needs and budget. We were particularly impressed with your product knowledge. Please can